How do I make a complaint?

If you are dissatisfied with the service you have received, or have an issue you need help in resolving, please contact our customer Support team in the first instance who will do everything they can to resolve your query for you. You can contact our team -

• by submitting your query via our contact us form and select “complaints” from the drop down.
• You can also contact our support team 24 x 7 on our Live Chat feature.

However, if your complaint can’t be resolved, we work with a Gambling Commission-approved Alternative Dispute Resolution (ADR) service called eCOGRA who can offer a second opinion. You can see full details of our Complaints Policy in Section 12 of our Terms and Conditions