If you find you are unable to access your account this could be for a number of reasons.
- Please ensure when logging in you are using your correct username/password.
- Too many failed attempts may lead your account to be locked. If you are unable to remember your password, please use the “Forgot Password” option at the login page.
- Your account may also be restricted if you hit any of our affordability triggers. If this occurs, you will receive notification of a request for documentation to confirm your affordability to play on the site to the level you have reached. Please follow any contact you receive carefully and submit any documentation requested via email or the upload link.
Further document requests may be sent which may cause your account to be restricted. Please note that the account will remain restricted until the relevant documentation is received.